What is Unified Communication? What does it do? How does it benefit me or my business? These are some of the questions that come to mind when one thinks about Unified Communication. In simple terms, Unified Communication can be described as a system of communication that connects or utilise several communication tools to improve the productivity of a business. It comes as no surprise that effective communication channels are paramount to the success of a business. Therefore, in-depth research and care should be taken when looking for a Unified Communication Solution.
For years the adoption of mobile data remained stagnant much to the dismay of many associated vendors, service providers and start-ups. Eventually, analysts began to conclude that customers didn’t want data on the move after all, but would continue to sit down and use their laptops if they needed to do something more than send a text or make a voice call. Very few suggested that the mobile handset user experience was at fault, perhaps in fear of upsetting the powerful vendors of the time (e.g. Nokia, Ericsson and Motorola).